Today I visited my local Talbot's store. (women's department store for those of you unfamiliar)
I have to say, that I walked into the store with a Victoria's Secret bag full of Talbot's clothes (classy, I know), needing to make a few returns.
("Returns" normally make for a not -so -pleasant experience, and considering the economic downturn, this really could have been an uncomfortable situation.)
However, today , I was greeted by the most sociable and happy sales associate who was more than willing to assist me however possible. (African American Female, very pretty, and I forgot to get her name....) See... the individuals that are good at their jobs rarely get the credit.
**I am so sorry Talbot's associate! You are a GREAT example of Customer Service!**
Instead of returning my clothes, I got so excited that I was greeted with glee instead of a snarl and a look "down the nose", that I swapped out the clothes that I could have had credited back to my account! I even went so far as to give the associate my cell number in case a pair of khaki's came back in stock. (They were FABULOUS Khakis by the way)
Today is a good day. Kudos Talbot's in Pensacola, FL. You really know how to step up your game!
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Good Start!
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