The House Company **

Good afternoon! First of all, let me say how gorgeous it is in FL today! I am loving this spring weather. It puts everyone in a happy go lucky state of mind!
With weather being my reference today, then let me add to the moment....
"the black cloud from Galveston, TX is closing in" ...
Let me explain:
My husband and I have a home in Galveston, TX, which was recently re-built after last year's hurricaine. Our property managers (The HOUSE Company) were salivating at getting their rentals back in rent-ready status, so we obliged by being the first on our block to get our house "rentable".

( just this week got it listed on their website. www.thehousecompany.com if you want the tour)

The house was "showable" in January.. and now it is March... and yet our house stands empty.
I am not upset by this, as I know that there are cycles to everything, however our property manager Brian has been less than helpful.

One Example of many...
We only ask that we be kept in the loop after home showings, so we know what they people liked/disliked, wanted or found lacking, ..and, of course, was rent reasonable. Not much to ask right?
Now up until just the past two weeks, we had to call Brian to get this information.

(we recently had a come- to -Jesus meeting with him and now he calls us..... finally)

Before this 'Meeting', I sent an email about our displeasure with the level of communication to the owner of the company (according to the website), and wouldn't you know... I have yet to hear back from the owner. Not even a "thanks for your concern, .. I will check into this" type of email.

You know the type of email that is auto-generated to appease the angered customer... not even that.

Now, if you ran your own successful business, would you not call or at least email someone that had an issue with the level of service that you provide?

I guess we are the few, the proud,......... the battered consumers!

(you thought I would say.. the Marines?... Ha! My husband would kill me :)

Bottom Line: The House Company gets two stars. I don't think that rating will change, as most of our colleagues that also use them, are more dissatisfied than we are. Amazing huh?

(they have a monopoly on the island... so FYI, if you are interested in opening your own rental agency, you will have a steady stream of converts!)